Having trouble logging into your account? No worries, we've got your back!
Let's figure out what might be going on.
Here are a few common reasons why you might not be able to log in:
You might have hit a limit on your account.
If you’ve reached one of your set limits, that could be the reason for the login issue. Not sure which limit it could be? Our support team is available 24/7 to help you out!
Your account could be closed.
If your account has been closed, logging in won’t be possible. Got any questions about it? Just reach out to our customer support team, and they’ll assist you.
You might be suspended via Spelpaus.se.
If you're registered with Spelpaus.se, you won't be able to log in or play with us. Head over to Spelpaus.se to check when your suspension ends.
You don’t have access to BankID.
We use BankID for login. If you don't have access to it, unfortunately, you won’t be able to log in.
Your account might be missing important info.
Missing something like your email or home address? That could lead to an automatic account closure. Just contact our support team, and they’ll help you add the missing details to get your account reactivated.