If you've won but haven't seen the winnings in your account yet, don't worry - we're here to help!
Sometimes there can be delays for a variety of reasons, but we're going to walk you through what to do next so you can get your money as quickly as possible.
Let's dive into how we can make sure your winnings are safely on their way to you!
If you've noticed anything strange with a game round, whether it's a slot or a live table, contact our customer support team right away. We're here to sort things out and get you back on track!
To speed things up, you can try to get hold of the game round ID.
To find your played games, go to ‘My Account’ and then scroll down to ‘Transactions’ and under that you will find ‘Games’.
Now you can see all your game rounds and also look up the specific game round ID you are looking for.
Often we have to contact the game provider to get the full picture, so it may take some time before we get the final answer.