If you've ever had your game get stuck in the middle of playing, don't worry - we've got you covered!

Here's what you need to know about what happens if your game gets stuck and how we can help you get back to the fun.

Let's dive in and sort out those frozen moments together!

Although it's quite rare, you might encounter some technical issues from time to time.

It could be due to your network or unexpected maintenance from the game provider.

If you get stuck during a game, just get in touch with our customer service - we're here to help solve the problem and get you back in the game!

To speed up the process, you can try to find the incomplete game round and grab the round ID. Share this with your agent and we will contact the game provider to resolve the issue quickly.

Need help finding the round ID?

Follow these steps to find the round ID: Start by going to ‘My Account’ and then scroll down to ‘Transactions’ and underneath you will find ‘Games’.